Is IT Luggage a good brand? This review breaks down what the company gets right, where it falls short, and whether it deserves your money. After eight plus years of testing luggage brands, dragging them through airports, loading them onto conveyor belts, and packing them until the zippers scream, one question keeps popping up.
Key Takeaways
- IT Luggage is very lightweight and affordable, but quality and customer service are inconsistent across product lines.
- The brand is suitable for casual travelers and occasional trips, think a few holidays a year, not weekly business flights.
- Their ten year warranty sounds generous, but many warranty claim stories online point to a slow or unresponsive customer service team.
- Some models weigh under 4 pounds, making them among the lightest carry ons on the market.
- Overall rating: roughly 6.5 out of 10, best for budget travelers who accept some risk of early wear.
What Is IT Luggage and How Does It Compare to Other Luggage Brands?
If you’ve never heard the name before, here’s the short version. IT Luggage is a UK born luggage brand founded around 1985, originally importing suitcases before pivoting to designing its own lines. The company focuses on ultra lightweight suitcases, budget pricing, and a huge variety of colours and finishes. You’ll find their bags on Amazon, Walmart, UK high street chains, and their own website.
The brand is best known for its “World’s Lightest” collection, soft side spinner bags that shave weight down to nearly nothing. They also sell hardside luggage, cabin bags, medium checked sizes, large suitcase options, three piece sets, and travel essentials like duffels and under seat bags.
How does it stack up against other brands? Here’s a quick snapshot:
- Price: IT Luggage tends to undercut mid tier competitors. Their carry ons often land well under $100, while american tourister and Travelpro typically cost more at similar sizes.
- Weight: IT Luggage wins here. Their bags are consistently lighter than most rivals, which matters for airline fees and overhead bin wrestling.
- Durability: This is where the gap shows. Brands like Travelpro, Delsey, and American Tourister use thicker shells, sturdier frames, and more durable material overall. IT Luggage sacrifices some toughness to hit those low weights.
Think of IT Luggage as the “light and cheap” option in a world where other bags lean toward “heavy and tough.” Neither approach is wrong, it depends on what you need.
Is IT Luggage a Good Brand? (Fast Answer)
Straight answer: IT Luggage earns about a 6.5 out of 10. It’s a decent deal for budget conscious leisure travelers taking one to three trips a year, but it’s not built for constant airport abuse.
The strengths are real. Some IT Luggage suitcases weigh as little as 3.6 lbs, which is amazing if you’re trying to squeeze every ounce of packing space out of a strict airline limit. The price is hard to beat. And the company offers enough colour and style variety that you’re not sacrificing style for savings. Interiors tend to be roomy, especially on soft side models that skip heavy internal frames.
The weaknesses are also real. Handles, wheels, and shells are the most common failure points in user reviews. The quality of IT Luggage is considered moderate for regular use, fine for gentle handling, risky under rough conditions. And the 10 year warranty? It covers manufacturing defects only, and actually getting help through the process has frustrated a lot of people.
If you travel monthly or more, brands like Travelpro, Briggs & Riley, or higher end lines from American Tourister will almost certainly hold up better. IT Luggage is not designed for heavy duty use.
Design, Weight, and Packing Space
This is where IT Luggage genuinely earns its reputation. The brand is recognized for extremely lightweight designs, and the numbers back it up.
Their lightest carry on, the World’s Lightest Los Angeles (21.8 × 14.2 × 7.3 inches), weighs between 3.6 and 4.8 lbs depending on the colorway, still dramatically lighter than most competing bags in the same size range. Even their checked bags stay surprisingly light; some large models come in under 6.5 lbs. For context, many competing checked bags weigh 9 to 11 lbs empty.
That light weight matters. Easier lifting into overhead bins. Less strain on your back. More room to pack clothes and other travel essentials before you hit that 50 lb airline limit. It genuinely can aid stress free travel, especially for older travelers or anyone with physical limitations.
IT Luggage features TSA approved locks on many models, which saves you from buying a separate security lock. Interior layouts are generally straightforward: split compartments in hardside luggage, tie down straps, a zippered divider, and sometimes a few extra pockets. Nothing fancy, but functional.
Some lines include expandable zippers that add around two inches of depth for overflow packing. The Cushion Lux suitcase, for example, expands by up to 25%, genuinely helpful on return legs when you’ve picked up souvenirs or extra clothes. IT Luggage offers expandable features across several collections, not just one.
The brand designs over 150 new ranges annually, so there’s no shortage of options. Colours range from bold teals and reds to muted greys, with matte, gloss, and textured finishes. You can express your individual style without paying luxury prices. IT Luggage also makes bags with double spinner wheels for smooth rolling wheels performance in airports, though the wheel size tends to be smaller than on premium competitors.
IT Luggage is made from high density polyester and fiberglass on many soft side models, while hard side pieces use ABS, or ABS with polycarbonate coating in lines like Cushion Lux, or dual layer polycarbonate in the premium Duraliton range. The luggage design philosophy clearly prioritizes minimal weight over maximum armour.
Durability in Real World Use
Durability is where opinions on IT Luggage split right down the middle. Some travelers swear by their bags after multiple trips. Others report breakdowns within months.
Satisfied users often describe their cases surviving multi week vacations with only cosmetic scratches. Zippers hold, smooth rolling wheels stay functional, and the light shells don’t crack under normal conditions. If you handle your bags gently and fly direct routes, you can get solid mileage out of IT Luggage.
The negative patterns, though, are hard to ignore. On review platforms and forums, recurring complaints include telescopic handles cracking at the base, wheels detaching after a few trips, and hard shells denting or cracking after rough baggage handling. These aren’t isolated incidents, they show up consistently across product lines.
The root cause is simple: very lightweight builds require thinner materials and less structural reinforcement. That trade off is baked into the luggage design. Premium brands use thicker polycarbonate, heavier frames, and more sturdy construction, but they also weigh more and cost more.
The Duraliton line (including Apollo and New York collections) stands out as an exception, it uses Duraliton, IT Luggage’s exclusive dual layer polycarbonate material that adds protection without the weight penalty of conventional hard shells that adds protection without massive weight. If durability is a concern, look for models with reinforced corners or thicker shell construction rather than defaulting to the absolute lightest option.
For travelers who mainly take direct flights and handle bags gently, the durability is usually acceptable. For those with lots of connections, rough baggage handling, or a tendency to overstuff, the risk of early failure climbs. Using external luggage straps can help protect zippers and shells if you’re checking bags frequently.
The honest take: User feedback suggests IT Luggage handles occasional use reasonably well over several years, but frequent travelers and those checking bags regularly report faster wear on wheels and handles, sometimes within the first year of heavy use.
Customer Service, Warranty Claim Experiences, and Where Things Go Wrong
This section matters more than you might think. Nobody worries about warranty or customer support until a handle snaps the night before a flight. That’s when you find out what a company is really like.
IT Luggage offers a 10-year warranty on all products. On paper, that sounds reassuring. In practice, the warranty covers manufacturing defects only – it does not cover airline damage, normal wear and tear, misuse, or physical damage during shipping. Customers must cover shipping costs for warranty claims, which can add up, especially outside the UK.
The bigger issue is the process itself. IT Luggage’s warranty service has received negative reviews across multiple platforms. IT Luggage’s customer service often takes over a week to respond. Customers report poor communication regarding warranty claims. Many customers have experienced delays in receiving replacements. And perhaps the most frustrating detail: IT Luggage has no phone support for customer inquiries. Everything runs through email or web forms.
Here’s what that looks like in real life. A customer buys a medium suitcase, and the TSA lock jams on the second trip a clear fault. They email the company, attach photos, include proof of purchase. A week passes. Maybe two. Eventually they get a reply asking for more details. Another wait. Sometimes a replacement arrives. Sometimes the query goes unanswered entirely.
Other common scenarios: a handle base cracking on a first trip, wheels coming loose after a few uses, a zipper failing under normal packing weight. Each of these triggers a warranty claim that can stretch out for weeks. Several customers report on the brand’s warranty page that replacement items aren’t guaranteed to be like for like if the original model is out of stock.
The poor warranty service is a real sticking point. For items bought less than 12 months ago, the retailer typically handles the return. After that, you’re dealing with the brand directly. That’s why buying through major retailers like Amazon, Argos, or Target can be genuinely helpful, their return policies give you a safety net the brand itself may not.
If you still want IT Luggage, keep your receipt, save the warranty tag, and take photos of your bag before every trip. Hope for the best, but plan for a slow claims process if something goes wrong.
Price to Value: How IT Luggage Stacks Up Against Rivals
IT Luggage competes primarily on price and low weight, not prestige or premium materials. The company offers competitive pricing compared to high end brands, and that’s the main draw for budget shoppers.
Ballpark numbers: soft side carry ons frequently land in the $50-$120 range. Three piece sets (cabin, medium, large) often sell for $130-$250. In the UK, IT Luggage products are priced affordably, starting around £50. IT Luggage’s medium suitcase costs just £10 more than the cabin size in many collections, which makes upgrading to a bigger bag an easy decision during a sale.
How does that compare to other bags at similar price points?
- vs. American Tourister: IT Luggage tends to be lighter and sometimes cheaper at similar sizes. American Tourister generally feels more robust and polished, with smoother customer support. If you value durability over weight savings, American Tourister usually wins.
- vs. Amazon Basics / Rockland: These are often cheaper but heavier and simpler in design. IT Luggage offers better features, TSA locks, expandable compartments, more style options, though the build isn’t always more solid.
- vs. Travelpro / Delsey: Different league entirely. More expensive, more durable, better suited for frequent flyers. But overkill if you fly twice a year.
The true value of IT Luggage depends on how you travel. A suitcase that lasts three to five moderate trips can be “worth it” at these prices, as long as you aren’t expecting a lifetime companion. But frequent flyers who check luggage monthly may spend more over time replacing cheap bags than they would investing in something sturdy upfront.
Before you decide, weigh how often you fly, how rough your routes are, and how much you’re willing to spend on potential replacements. That’s where the real math lives.
Who IT Luggage Is Best For (and Who Should Skip It)
Not every luggage brand fits every traveler. Here’s a quick matching guide.
IT Luggage works well for:
- Budget travelers who want decent features without breaking the bank
- Students heading off on gap years or semester abroad trips
- Families needing multiple suitcases for a single trip, three piece sets are a deal at these prices
- Occasional vacationers taking one to three flights per year
- Older travelers or anyone with back or shoulder issues who needs to carry lighter bags through the airport
- Anyone heading to the beach today who just needs a cheap, functional bag and doesn’t want to spend on more important things
You should probably skip IT Luggage if you:
- Fly weekly for business and need bags that survive constant handling
- Check luggage on complex multi leg itineraries where bags get tossed around
- Want a brand with easy to claim warranty and responsive phone or chat support
- Prefer in store security service and returns over email only communication
- Need your suitcase to last 10+ years of regular use
- Pack heavy, overstuffed IT Luggage bags are where the fault lines tend to show
If you hate dealing with slow email replies and prefer brands where a quick call gets your query answered, other luggage brands with dedicated phone lines will make your life easier. The innovative products from IT Luggage are genuinely light and attractive, but the after-sale experience is where confidence drops.
Final Verdict: Is IT Luggage Worth Buying?
Rating: 6.5 out of 10 – factoring in price, luggage design, durability, and after sales support.
IT Luggage is a reasonable choice when budget and light weight are your top priorities, and you’ve set expectations for moderate, not heavy, use. The company offers stress free travel for the right traveler: someone who flies occasionally, packs reasonably, and doesn’t need their suitcase to survive a decade of airport conveyor belts.
Main pros: Ultra light designs (some as low as 3.6 lbs), generous packing space, attractive styles that let you express individual taste, and a price that won’t make you wince. The brand doesn’t offer true luxury, but it does offer true value at its price point.
Main cons: Inconsistent build quality across ranges, fragile feeling components on some models (especially handles and wheels), and widely reported problems with the customer service team and warranty claim process. The delivery of replacement parts can be painfully slow.
Think of IT Luggage as a solid backup set or a family holiday fleet, not the first pick for a suitcase that needs to survive years of constant airport punishment. If you do buy, grab it through a major retailer for easier returns, and focus on models with reinforced features rather than the absolute lightest option. Drop your experience in the comments section if you’ve traveled with this brand, your review helps other travelers decide. If you’re deciding between IT Luggage and something built to last longer, our full guide to the best suitcase brand breaks down stronger alternatives for every budget.
FAQ
Does IT Luggage hold up for long haul or international trips?
IT Luggage can handle long haul travel, but expect more cosmetic wear and a slightly higher risk of cracks or bent handles compared to premium brands. For multi leg international journeys, choose slightly sturdier models with thicker shells or reinforced corners rather than the absolute lightest ones. Avoid overstuffing, especially on a large suitcase headed into crowded cargo holds, and consider using luggage straps for extra protection. The bags will generally arrive intact for a single long haul trip, but repeated rough handling adds up faster than with heavier alternatives.
Is IT Luggage better than American Tourister?
American Tourister generally feels more robust and offers a smoother customer support experience, with some models earning mentions in publications like good housekeeping for reliability. IT Luggage tends to be lighter and sometimes cheaper at similar sizes. Travelers who prioritize durability and brand backed service often lean toward American Tourister, while those desperate to save weight and money may pick IT Luggage. Rather than choosing purely by brand name, compare specific models and current prices side by side, that’s where you’ll find the best deal for your particular trip.
What should I do if my IT Luggage suitcase breaks after a few trips?
Document the problem immediately with photos and your receipt. If the purchase was recent, contact the retailer first, store returns through places like Amazon or Target are usually faster than going through the brand. If the issue looks like a manufacturing fault and the retailer’s return window has passed, email IT Luggage’s customer service team with detailed evidence, your model number, and proof of purchase. Be prepared to pay for shipping costs if repairs or replacements are approved. Remember that airline damage is not covered by the brand’s warranty and should be claimed directly with the airline as soon as you land.
Is IT Luggage a good option for kids and family trips?
IT Luggage works well for families because sets are affordable, lightweight, and easy for kids to roll through an airport. The variety of colour options means each child can pick a bag that matches their personality, making it easy to spot their suitcase on the carousel. Keep in mind that kids tend to drag, drop, and sit on cases, so parents should expect scuffs and minor damage sooner than with heavier, more sturdy brands. Consider it a practical, not permanent, investment for family travel, you’ll save money upfront even if you need to replace a bag after a few seasons.
Where is the safest place to buy IT Luggage?
Buy through large, reputable retailers like Amazon, department stores, or big box chains that have clear return and refund policies. This gives you an extra layer of protection if there are delivery problems, wrong items sent, or early faults that show up in the first few weeks. Based on many comments section complaints, buying direct from the brand’s own website can sometimes mean slower communication and more hassle if something needs to be returned. Stick with retailers you already trust, especially during a sale, and keep all packaging until you’ve taken your bag on at least one trip.
Sources & References
This review is based on verified product listings, customer feedback, and official brand sources. Key references used in this article:
